AutoForward Text is now on Google Play. Use this version for supported app-notification forwarding.

Help Center • Setup • Troubleshooting

How Can We Help With AutoForward Text?

Find channel setup guides, solve common forwarding problems, manage your subscription or send the support team a detailed request.

Open Help Center Contact Support

Browse Help Articles

Search setup, account and troubleshooting documentation.

Open Help Center

Get the Android App

Install the recommended version from Google Play, including notification access support.

Open Google Play

Set Up iPhone

Follow the supported Apple Shortcuts forwarding guide.

Open iPhone Guide

Send a Support Request

Tell us what is happening and what you have already tried.

Write to Support

Help by topic

Choose the Product Area You Need Help With

Start with the channel or feature involved. The linked guides contain current setup steps and troubleshooting details.

Getting Started

Create an account, understand channels and connect your first forwarding source.

Browse getting-started articles

Android Setup & Troubleshooting

Install the app, grant permissions, allow background operation and diagnose delayed forwarding.

Browse Android articles

iPhone Shortcuts

Set up supported iPhone text forwarding using Apple Shortcuts.

Browse iPhone articles

Connect supported QR or Meta Cloud workflows and configure forwarding destinations.

Browse WhatsApp articles

Twilio

Connect a Twilio number and configure supported inbound, forwarding and reply workflows.

Browse Twilio articles

Integrations & Webhooks

Connect messages with email, Slack, WhatsApp, APIs and automation tools.

Explore integrations

Rules & Auto-Replies

Filter supported messages, choose destinations and configure acknowledgement workflows.

Open workflow guide

Billing & Subscription

Review current instructions for managing payment, subscription and cancellation.

Open billing help

Common Problems

Check connection, permissions, battery restrictions and destination configuration.

Open troubleshooting guide

Popular setup guides

Connect Your First Channel

Choose the source that receives your messages. Each channel has different requirements, capabilities and limitations.

Android Setup

Install the app, enable required permissions and allow reliable background work.

iPhone Setup

Build the supported text-forwarding automation with Apple Shortcuts.

Connect WhatsApp

Configure the supported WhatsApp connection and message destinations.

Connect Twilio

Add your Twilio number and configure supported inbound message routing.

Troubleshooting checklist

Messages Not Forwarding? Check These First.

Most device-based forwarding issues come from connectivity, permissions, background restrictions or destination configuration. Test with a new message after each change.

Open Troubleshooting Guide

Check connectivity

Confirm the source device and destination services can access the internet.

Review permissions

Verify SMS, notification, phone or call-log permissions required by your setup.

Check battery settings

Exclude AutoForward Text from battery optimization and manufacturer background restrictions.

Confirm account status

Make sure the app remains signed in and the connected channel appears online.

Review destinations

Check addresses, phone numbers, Slack targets, webhook URLs and active rules.

Send a fresh test

Use a new supported message after changing settings; do not rely only on an old event.

Downloads and setup

Install Android or Configure iPhone Shortcuts

Android uses the AutoForward Text app and device permissions. iPhone forwarding uses a supported Apple Shortcuts automation because the platforms provide different capabilities.

AutoForward Text for Android

Download the app, then complete the Android setup guide before testing.

Download Setup Guide

iPhone via Shortcuts

Follow the current guide to create the supported iPhone forwarding automation.

Open iPhone Guide

Support FAQ

Common AutoForward Text Questions

For current step-by-step instructions, use the linked Help Center articles for your channel.

Browse All Help Articles

How do I start forwarding messages on Android?+

Install the recommended AutoForward Text app from Google Play, sign in, grant the permissions needed for the features you intend to use, allow background operation, choose destinations and send a test message. The direct APK does not include notification access, so use the Google Play version when you need supported chat-messenger notification forwarding.

How do I forward messages from an iPhone?+

Use the supported Apple Shortcuts workflow described in the iPhone setup guide. iPhone forwarding works differently from the Android app because of Apple platform restrictions.

Where can supported messages be forwarded?+

Depending on your channel and configuration, supported destinations can include email, another phone, Slack, WhatsApp, the AutoForward Text inbox, webhooks, APIs and connected workflows.

Does Android forwarding work when the phone is off or offline?+

No. Device-based Android forwarding requires the phone to remain powered on, connected to the internet and allowed to run AutoForward Text in the background. Cloud channels do not rely on that Android handset.

Can I control which messages are forwarded?+

Yes. Supported rules can use available contacts, keywords, schedules and other conditions to choose destinations and auto-reply behavior.

What should I check if Android messages are delayed?+

Confirm the phone is online, AutoForward Text is signed in, the required permissions remain enabled and battery or background restrictions are not stopping the app. Then send a new test message and review the troubleshooting guide.

How do I manage or cancel my subscription?+

Use the billing-management option associated with your subscription or contact AutoForward Text support if you cannot access it. Review the billing article for current instructions.

How do I contact AutoForward Text support?+

Open a support request through the AutoForward Text helpdesk. Include the source channel, destination, device or browser details, what you expected, what happened and the troubleshooting steps already attempted. Do not include passwords or full payment-card details.

Before contacting support

Include Details That Help Us Diagnose the Problem

A clear support request reduces back-and-forth. Never send passwords, authentication codes or full payment-card information.

Source and destination

Tell us whether the source is Android, iPhone, WhatsApp, Twilio or a virtual number—and where it should forward.

Expected versus actual

Explain what you expected, what happened and whether the issue affects every message.

Device and timing

Include the Android version, phone model or browser and the approximate test time.

Checks already completed

Mention connectivity, permissions, battery settings, active rules and recent tests.

Still need help?

Send the AutoForward Text Support Team a Detailed Request.

Include your channel, destination, device details and troubleshooting steps so the team can understand the issue quickly.

Contact Support Browse Help Center