Account Management: Verification, Disconnections & Reconnecting

How do I confirm my Cloud API account is working?

Once connected, your account will appear on the WhatsApp Accounts page with a Cloud API label and a Connected / OK status . You can send a test WhatsApp message from another number to verify it appears in your Message Logs .

Why does my Cloud API account show "Disconnected"?

This happens if the provider connection was revoked, intentionally disconnected, or temporarily unavailable .

How do I reconnect a disconnected account?

Go to WhatsApp Accounts, find the disconnected account card, and click Reconnect . Complete the Meta connection flow using the same WhatsApp phone number .

Note: Reconnecting the same number restores your existing connection and does not use an extra connection slot or delete your message history/forwarding settings .

Can I reconnect using a different WhatsApp phone number?

No. Reconnect is designed specifically to restore the existing number . If you authorize a different number during the Meta flow, connect it as a new, separate account instead .