Troubleshooting & Contacting Support
My incoming Cloud API message isn't showing up in AutoForwardText:
- Ensure the account status shows Connected / OK .
- Send a new test message from an external WhatsApp number .
- If issues persist, try clicking Reconnect on the account card and re-testing .
Messages appear in the dashboard, but aren't forwarding:
Check your forwarding rules to ensure the specific destination is enabled . If the log status is Partial, verify destination URLs (e.g., revoked Slack webhook URLs) or addresses .
My email or dashboard reply failed:
Verify the account is still connected . If replying by email, ensure you replied directly to the forwarded email thread rather than starting a new one . If Meta requires a message template, free-form replies via email or dashboard will fail .
What details should I provide when contacting support?
When reaching out to support, please include:
- Your AutoForwardText account email .
- The connected WhatsApp phone number and its status .
- Approximate timestamp of the test message .
- Intended behavior and which destination or reply method failed .
- Screenshots of your WhatsApp Account Card, Message Logs, and Forwarding Settings .