Why are my Twilio messages not arriving?
If messages sent to your Twilio number are not appearing inside AutoForwardText, verify the following:
1. Verify your webhook URL in Twilio
Open your AutoForwardText dashboard:
Messaging Channels → Twilio Numbers
Open your connected number and copy the generated webhook URL.
Example:
https://www.autoforwardtext.com/dashboard/pages/twilio-webhook.php?secret=xxxxxxxx
Then inside Twilio Console:
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Open Phone Numbers
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Select your Twilio number
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Open Messaging
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Locate:
A message comes in
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Paste your AutoForwardText webhook URL
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Select:
HTTP POST
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Save changes
[Insert Screenshot]
2. Verify your Twilio credentials
Confirm:
• Account SID is correct
• Auth Token is correct
• Twilio phone number is correct
• Number is active in Twilio
3. Verify webhook activity
Open:
Dashboard → Messaging Channels → Twilio Numbers
Locate your connected number.
Check:
• Last Activity
• Last Webhook time
• Total Messages
• Inbound count
If the Last Webhook timestamp updates when sending a test message, AutoForwardText is receiving data successfully.
4. Verify message logs
Open:
Twilio Message Logs
Send a test message to your Twilio number.
If successful, you should see:
• Sender number
• Message content
• Direction (Inbound/Outbound)
• Timestamp
If no messages appear, Twilio may not be sending data to the webhook.
5. Send a test SMS
Send a message to your Twilio number from another phone.
If setup is working correctly:
• Last Webhook time updates
• Message count increases
• Message appears in Twilio Message Logs
Still need help? Contact support.